Help Center

FAQs

Ordering

What payment methods do you accept?

How do I change or cancel my order?

Can I change my shipping address after placing my order?

When will my order arrive?

Can I use several discounts in one order?

What do I do if I have missing items in my order?

Shipping

How long does shipping take?

How do I track my order?

Why isn't my tracking number working?

My tracking number shows that my package was delivered to the wrong address!

Does Touch of Urban ship internationally?

How will my items be shipped?

Will all of my items arrive at the same time?

Is my order eligible for Free Shipping?

Refunds & Returns

How do I return an item?

What if the item(s) received are damaged/incorrect?

How long is the return process?