We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Please note that any orders that have already been packed or shipped cannot be cancelled.
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.
Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 2-3 days after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
We process orders between Monday and Friday. Orders will be processed within 3-5 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends.
*Please note that these are estimated delivery times only, therefore Touch of Urban is not guaranteeing delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Often, tracking numbers will be initially updated 2-3 days after it has been shipped, as foreign postal systems will not update the location of the package in our carrier's' systems.
Shipping usually takes 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your tracking number doesn't work after 2-3 days of being shipped, please let us know so we can make sure that your items were properly shipped.
Depending upon what products were ordered, we may ship out items in your order as soon as they have been processed instead of waiting till the entire order is complete. We use this shipping method to ensure the quickest delivery times possible.
We're happy to accept returns and exchanges that are sent back to us within 30 days after delivery. To return an item simply visit the link below to start the process and to download a prepaid shipping label.
Your original shipping charges are non-refundable (unless we somehow sent you the wrong item in which case we'll happily refund your shipping charges), and you are responsible for all return shipping charges. Touch of Urban will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. Items unfit for return will be sent back to you with an explanation as to why they weren’t up to snuff.
When your return shipment is received, we will handle your return or exchange quickly. Refunds in the form of store credit or exchanges are free. Refunds credited to the original form of payment are for a fee of $4.95, and Touch of Urban will cover the cost of shipping for exchanged goods that we send back to you. Please know that the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
*Refunds not available on Free + Shipping Offers / Items